Call Recording Notice · Iberlux Seguros
- Last updated:
- Version:
- 2.0
This notice explains when Iberlux LLC (Iberlux Seguros) records calls and what it does with those recordings.
When we record
Some calls with our agents are recorded for quality assurance, training and legal compliance, for example to confirm what was agreed in an insurance application.
We always tell you at the start of a call that will be recorded. Several states (such as California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington) require the consent of everyone on the call, so we always notify you, wherever you live.
If you do not want to be recorded
Tell us at the start of the call. We can continue without recording or find another way to help you. Declining recording does not affect your right to service.
How we use recordings
- To confirm what was said and agreed.
- To train our agents and improve our service.
- To comply with insurance laws and respond to complaints.
We do not sell or share recordings with other companies for marketing purposes. They are used only by Iberlux staff and the providers that supply our phone service (such as Twilio), under contract.
How long we keep them
We keep recordings as long as needed for the purposes above and as required by insurance laws. After that, we delete them.
Requesting or deleting a recording
You can ask for a copy of a recording you are on, or ask us to delete it where the law allows. Email privacy@iberluxseguros.com.
Contact
Iberlux LLC · South Jordan, Utah · privacy@iberluxseguros.com