I Iberlux

Calls and Messages Notice (TCPA) · Iberlux Seguros

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This notice explains when and how Iberlux LLC (Iberlux Seguros) calls or messages you, and how you can ask us to stop. It complies with the Telephone Consumer Protection Act (TCPA) and FCC rules.

When we contact you

We only contact you if:

  • You gave us permission on one of our forms (for example, when requesting a quote or an appointment with your agent), or
  • You are already our customer and we are contacting you about your policy or appointment.

Your permission is only for Iberlux LLC and its agents. We do not share or sell it to other companies or agencies to contact you.

Giving permission is not a condition of purchasing any product.

How we contact you

Depending on the permission you gave us, we may contact you by:

  • Calls from an Iberlux agent.
  • Calls using an automatic telephone dialing system or prerecorded messages, only if you agreed to it on the quote form.
  • WhatsApp and email.
  • Text messages (SMS), only if you expressly agreed to receive them. That program has its own SMS Terms.

We always tell you who we are and why we are calling.

Calling hours

We call Monday through Saturday, between 8 a.m. and 8 p.m. your local time, and follow any stricter hours set by your state’s law.

How to ask us to stop contacting you

You can withdraw your permission at any time and in any reasonable way:

  • Tell us during a call.
  • Reply STOP to a text message.
  • Reply to an email asking to unsubscribe or use the unsubscribe link.
  • Email privacy@iberluxseguros.com.

We honor your request within 10 business days across all channels. Afterwards, we may only send one message confirming your opt-out.

Do-not-call lists

We keep our own internal list of people who asked not to be contacted. If your number is on the National Do Not Call Registry, we only call you if you gave us written permission or are already our customer.

Call recording

Some calls are recorded for quality and legal compliance. If a call is recorded, we tell you at the start. More details in our Call Recording Notice.

Record of your permission

When you give us permission, we keep the exact text you agreed to, the date and time, the page and your IP address. We keep it for at least 5 years so we can prove you gave permission.

Contact

Iberlux LLC · South Jordan, Utah